Widerrufsrecht
Return and Refund Policy
We want you to be satisfied with your purchase. If you are not satisfied with your order, you may exercise your return or withdrawal rights in accordance with applicable consumer protection laws.
14-Day Right of Withdrawal
Consumers generally have the right to withdraw from a distance purchase within 14 days without giving a reason, unless a legal exception applies.
The withdrawal period generally begins on the day you, or a person designated by you, receive the goods.
To request a return or withdrawal, please contact us at:
Please include your order number and the email address used when placing the order.
Returns
Please contact us before sending any item back so that we can provide the appropriate return instructions.
Returned items should, where possible, be complete and include any accessories supplied with the product.
Your statutory rights regarding damaged, defective, or incorrectly delivered goods remain unaffected.
Refunds
Once your return has been received and reviewed, the refund will be processed in accordance with applicable law.
Refunds will generally be issued to the original payment method unless otherwise agreed.
Where legally permitted, we may withhold the refund until the returned goods have been received or until proof of return has been provided.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at:
Please provide your order number and, where possible, photos of the item and packaging.